Privacy Policy.

1. Introduction

Orchards Lock & Key ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at orchardslockandkey.com or interact with our locksmith services.

Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us by phone, email, or through our website, we may collect:

• Your name and contact information (phone number, email address, mailing address)
• Service address and property details relevant to the work requested
• Service preferences, scheduling requests, and job descriptions
• Payment information for billing purposes
• Any other information you choose to provide during communication with us

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard internet protocols and third-party services:

• IP address and approximate geographic location
• Browser type and version, operating system, and device type
• Pages visited, time spent on pages, and navigation patterns
• Referring URL (the website you came from to reach ours)
• Date and time of your visit

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as public directories, business listing services, or referral partners, to the extent permitted by applicable law.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing services: Scheduling and performing locksmith and general contracting work at your property
• Communication: Responding to inquiries, sending service confirmations, and following up on completed work
• Billing and payments: Processing payments and maintaining accurate financial records
• Website improvement: Analyzing how visitors use our site to improve content, navigation, and user experience
• Security: Protecting our website against unauthorized access, fraud, or other illegal activities
• Legal compliance: Meeting obligations under local, state, and federal regulations

4. Third-Party Services and Tracking

4.1 Cloudflare

Our website utilizes Cloudflare, Inc. as a content delivery network (CDN), DNS provider, and security service. Cloudflare may collect the following data when you visit our site:

• IP addresses and network information for security and performance optimization
• Browser and device characteristics for bot detection and threat mitigation
• Request metadata (URLs, headers, timestamps) for caching and DDoS protection
• Performance metrics related to page load times and server response

Cloudflare processes this data under its own privacy policy, available at cloudflare.com/privacypolicy. Cloudflare acts as a data processor on our behalf and does not sell your personal data to third parties.

4.2 Tailwind CSS CDN

We load the Tailwind CSS framework from cdn.tailwindcss.com, which is served through Cloudflare's CDN infrastructure. This service may log standard access data (IP address, browser type, timestamp) as part of delivering the stylesheet files. No personally identifiable information is collected beyond standard server logs.

4.3 Google Fonts

Our website uses Google Fonts (served by Google LLC) to display web typography. When your browser loads a Google Font, Google may collect:

• Your IP address
• The URL of the page requesting the font
• Browser type and operating system information

Google processes this data according to its privacy policy, available at policies.google.com/privacy. We do not have control over Google's data collection practices.

4.4 External Images

Our website may display images hosted on external servers. Loading these images may result in standard HTTP requests being logged by the hosting provider, including your IP address and browser information.

5. Cookies and Local Storage

Our website may use cookies and similar technologies for the following purposes:

• Essential cookies: Required for the website to function properly (e.g., security tokens set by Cloudflare)
• Performance cookies: Help us understand how visitors interact with our website so we can improve it

At this time, we do not use advertising cookies or third-party tracking cookies from ad networks. Most browsers allow you to control cookie settings through the preferences menu. Disabling cookies may affect the functionality of our website.

Cloudflare sets a cookie (__cf_bm) to distinguish between human and bot traffic. This cookie expires after approximately 30 minutes and is necessary for site security.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: With trusted vendors who assist us in operating our website or delivering services (e.g., payment processors, hosting providers), subject to confidentiality agreements
• Cloudflare and Google: As described in Section 4 above, these services process data as part of website delivery
• Legal requirements: If required by law, regulation, legal process, or governmental request
• Business transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• With your consent: When you have given us explicit permission to share your information

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted through our website
• Cloudflare security features, including DDoS protection and Web Application Firewall
• Restricted access to personal information on a need-to-know basis within our organization
• Secure handling and disposal of physical and digital records

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service records: Maintained for a minimum of three (3) years for warranty, insurance, and legal purposes
• Communication records: Retained for up to two (2) years from last interaction
• Website logs: Automatically deleted within 30 days through Cloudflare's default retention policies

When data is no longer needed, it is securely deleted or anonymized.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Request that we stop using your information for specific purposes
• Data portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to all legitimate requests within 30 days.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: